Welcome & Session 1 - Opening Plenary

Session 1 - Welcome & Opening Plenary

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Tuesday, 4th November 10.15 - 12.30

Welcome Messages:

Prof Ken O’Neill, ISBC Congress Chair, Professor of Entrepreneurship & SME Development,
Ulster Business School, University of Ulster, Belfast, Northern Ireland UK

Royal Welcome

Prof Tsugio Ide, ISBC Honorary Secretary / Professor, Graduate School of Business Nihon University
/ Chairman, National Association of Trade Promotion for SMEs, Japan

Session 1 – Opening Plenary

The Future for Business Support: what do entrepreneurs want from

business support?

Session Chair:

Mr Hanns-Eberhard Schleyer, Secretary-General,
German Confederation of Skilled Crafts and Small Businesses (ZDH), Germany

Introduction / Topics:

• The Role of German Skilled Crafts Chambers

• The role of the "SBA for Europe"

• The role of the European Service Directive

Keynote Speakers:

Mrs Francoise Le Bail, Deputy Director-General & SME Envoy,
EU Commission, Brussels

Topic: The Commission's policy in favor of SMEs

• the Small Business Act for Europe, notably:

- access to finance

- making European SMEs more international

• the role of Enterprise Europe Network

Mr Thomas Reichenbach, Project Manager, ZDH Partnership Program China,
German Confederation of Skilled Crafts and Small Business,

Topic: Support Policies for SMEs in China: Best practice examples

• Business incubators and industrial parks

• Preferential policies for SMEs

• Shaping industrial clusters

• Financial support

• The China case: lessons learned

Dr Osman Ataç, Chief, Trade Support Institutions Strengthening Section,
International Trade Centre, Geneva, Switzerland

Topic: Designing a portfolio of support services to meet the needs of entrepreneurs

• The entrepreneur and the manager

• What an entrepreneur needs and what an entrepreneur wants

• Business support for entrepreneurs: education-training-resource provision

• A normative model for business/management support services for entrepreneurs

Mr Will McKee, Chairman, Linkubator Ltd,
Entrepreneur & Business Author, Belfast, N. Ireland

Topic: Leadership Behaviours for stellar SME Growth

• Leadership and ownership

• Enterprise goals and barriers

• The role of business support

• A model for success

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